Refund, Return & Cancellation Policy

01 // 30-Day Post-Delivery Window

We stand behind the engineering of our hardware. Return requests and claims for all physical goods—including our Titanium IP Cameras, network switches, NVRs, and custom brackets—must be submitted within exactly thirty (30) days from the date of physical delivery confirmation by the shipping carrier (the "30-Day Post-Delivery Window").

Any return requests, damage claims, or discrepancies reported after this strict 30-day window will be rejected without exception.

02 // Restocking Fees & Equipment Condition

Due to the high-value nature, specialized security certification, and calibration requirements of titanium components and pre-configured network hardware, all approved returns are subject to a 20% restocking fee. This fee will be deducted directly from your refund amount.

To qualify for an approved return:

• The equipment must be returned in its original, unopened, and pristine packaging.
• All security tamper-evident seals on the box must remain completely intact.
• The item must be completely unused, unmounted, and free from any cosmetic or operational modifications.
• All original manuals, cables, power blocks, and mounting hardware must be included in the return container.

03 // Mandatory Support Ticket Protocol (Anti-Dispute Clause)

To prevent automated billing confusion and resolve merchant disputes efficiently, Customers agree to the following dispute resolution path prior to contacting their credit card issuer or bank:

In the event that a Customer bypasses this mandatory step and initiates a dispute or chargeback with their credit card issuer or bank without first obtaining a Ticket Case ID, or prior to the expiration of the 10-business-day resolution window:

• The Customer agrees to pay a $250.00 USD Administrative Dispute Fee to Veterantech LLC to offset research and representation costs.
• This document and transaction logs will be submitted to the merchant bank as binding evidence of the Customer's failure to adhere to the agreed dispute protocol.

04 // Shipping Procedures for Returns

The Customer is solely responsible for all shipping, handling, and custom duties associated with returning hardware to our designated warehouse.

Returns must be shipped via a secure, trackable, and fully insured national carrier (e.g., FedEx, UPS, or DHL). You must provide the tracking number to your assigned ticket case manager immediately upon shipment. Veterantech LLC is not responsible for returns lost or damaged in transit.

05 // Non-Refundable Items & Cancellations

The following services and items are strictly non-refundable and cannot be cancelled once initiated:

• Pre-configured networking packages that have been programmed with client-specific IP, subnet, or routing layouts.
• Physical network deployment labor, site assessments, and completed installation services.
• Custom-machined mounting structures or custom titanium camera modifications.
• Software licenses or cloud sentinel integration licenses once activated.

Orders for in-stock physical products may be cancelled prior to warehouse dispatch without penalty. Once a shipping label is generated or the carrier picks up the cargo, the order cannot be cancelled and must be processed as a return subject to the 20% restocking fee.