Hardware Procurement, RMA & Return Protocol
01 // MANDATORY RETURN MERCHANDISE AUTHORIZATION (RMA)
1.1 Strict Prohibition of Unauthorized Returns: DO NOT SHIP ANY HARDWARE TO VETERAN TECH’S MINNEAPOLIS CORPORATE HEADQUARTERS. Any unsolicited freight arriving at Minneapolis corporate location will be summarily refused at reception desk and returned to sender at Customer’s sole expense.
1.2 14-Day Return Notice Window: All return requests must be submitted electronically to contact@veterantech.net within 14 calendar days from delivery date.
1.3 Official RMA Documentation: Approved returns will receive a formal RMA Number valid for 14 calendar days from issuance.
02 // HARDWARE RETURN ELIGIBILITY MATRIX
| Hardware Category | Status | Restocking Fee | Conditions & Criteria |
|---|---|---|---|
| Factory-Sealed OEM Hardware | ELIGIBLE FOR RMA | 20% Restocking Fee | 100% unopened box, factory security tape intact. |
| Custom-Staged / Configured Units | NON-RETURNABLE | N/A (Final Sale) | IP allocation, VLAN programming or staging started. |
| Custom OS & Flashed Appliances | NON-RETURNABLE | N/A (Final Sale) | Custom firmware images or security certificates. |
| Opened / Unsealed Retail Units | NON-RETURNABLE | N/A (Final Sale) | Broken factory seals or opened accessory packages. |
03 // RESTOCKING & FREIGHT CHARGES
3.1 Standard Restocking Assessment: A mandatory 20% restocking & audit fee applies to all authorized returns of factory-sealed hardware.
3.2 Freight Charges: Customer bears 100% responsibility for return freight with declared value insurance and mandatory signature confirmation.
04 // DEFECTIVE ON ARRIVAL (DOA) PROTOCOL
Customer must inspect all shipments immediately upon receipt. Any transit damage or DOA hardware must be reported in writing to contact@veterantech.net within 48 hours of delivery with high-resolution photos of packaging, unit, serial plate, and carrier Bill of Lading (BOL).
Initiating an unauthorized credit card chargeback for products shipped without prior written RMA authorization constitutes a breach of contract. Customer shall be liable for all bank chargeback administrative fees, collection costs, and legal fees incurred by Veteran Tech Services Inc.